All rates are calculated in real-time on our website. We have negotiated huge shipping discounts with UPS and we pass 100% of these discounts to you (some of our competitors try to make money from shipping rates).
It’s okay to make mistakes sometimes. If you’ve entered an incorrect address, please let us know as earliest possible. If the shipment has not left yet, we can update the address right away. If your order has already shipped, we can help you reroute your packages, but in this case, you are responsible for any additional shipping or address correction fees charged by the carrier.
In case you refuse your shipment and the order is returned to us, we will not be able to issue credit for your order. You will have to pay the additional shipping costs for redelivery.
Won’t be Home for your Order?
Consider having your order delivered to a nearby UPS store. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecured area.
Missing, Damaged Products, or Lost In Transit Items
If merchandise is damaged, defective, or faulty, Daolu Products and Services, Inc will work with you to provide a mutually beneficial solution.
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Please inspect all packages at the time of acceptance. If any damage, please report in the presence of the driver. Notify Daolu Products and Services, Inc to start a claim. Keep all packing materials and boxes intact. Please take photos of all damage and email them to customer service and we will gladly take care of the claim for you. If you use your own shipping account, you will have to file a claim directly with your carrier.
If the driver has already left, please follow the steps above. The shipping carrier might want to come and inspect the damage or loss to start/process the claim. New items will be shipped as soon as damaged or missing items have been returned to or verified by Daolu Products and Services, Inc or a claim number has been issued to us by the carrier. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due to the fact that the claim will not be able to be verified.
This process should only take a couple of days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 30 days for resolution. We will help to get you your product again, but we must have a resolution of status before we can reship without payment for the new shipment. If you are not at home for the time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request “signature required upon delivery” when you place your order. You can do so by making a note in the Special Notes field on the Checkout page.
No product can be returned without the written consent of Daolu Products and Services, Inc.
To report damaged product, please email firstname.lastname@example.org